FAQ:
Do you cover my neighborhood?
We primarily cover the areas of Park Slope, Windsor Terrace, Prospect Heights, and Fort Greene. We also cover portions of Clinton Hill and Crown Heights. If you are unsure whether or not we cover your area, simply contact us and we'll let you know!
Why do you have a minimum walk requirement?
We pride ourselves on doing a great job with your dogs every day, and it is our experience that giving walkers a consistent, every day schedule is the best way for us to provide consistent, excellent service.
We also feel that the more familiar a walker is with a dog, the more equipped he or she is to deal with a dogs' habits and quirks, making the experience more rewarding for both man and canine!
A regular route also helps walkers keep on schedule and minimize mistakes.
Why do you request two sets of keys?
While two sets are not required, we do recommend giving us two sets of keys. One set stays with your sitter, the other set stays with the manager. This way, in the event of a key emergency (lost keys, etc), your pet will still be visited. Keys are labelled ONLY with your pets' first name.
Can we meet the walker before walks begin? Absolutely! We require a free consult before you start using Petato as your pet sitting service, during which a manager and your primary sitter will come meet you and your pet and discuss your needs.
Will I always have the same sitter?
You will be assigned a primary sitter whose job it will be to take care of your pet. However, there are occasions where sitters need time off or become sick or are not available for a short period of time. For these cases, we assign a backup sitter for your pet. This sitter will have been trained specifically on your pet BEFORE he or she ever visits, and will be given all the information needed to adequately take care of your pet.
Are you bonded and insured?
Yes we are fully bonded and insured. Click here to view our policy documents.
Who are your sitters/walkers?
At Petato we place great emphasis in hiring intelligent, responsible, and nurturing people as our sitters. We make sure whoever works for us is someone that we would completely trust with our own pets.
What hours do you do sits?
Our working hours are Mon-Fri 10pm-6pm. We are often available on an as needed basis during other hours, however there is a $5 per visit off hours fee. 100% of this fee goes directly to your sitter.
Cancellation policy
We require cancellation notice by 6pm the previous day. Cancellations made after 6pm the previous day will incur a cancellation fee of $5. If a cancellation wasn't previously arranged and a sitter arrives at your residence, you will be charged for that visit in full.
How does payment work?
Every two weeks you will be emailed an itemized invoice for the past two weeks of visits. Payment is due the following week.
What kind of payments do you accept?
Our preferred method of payment is via Visa/Mastercard through our automated billing system. We also accept Visa/Mastercard/Amex through Paypal. We do not accept cash or checks.
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